Refund policy

At The Spiritual Living, we are committed to providing our customers with quality products and a satisfactory shopping experience. Please read the following Return & Refund Policy carefully before placing an order.

1. No Returns or Exchanges

All orders placed through The Spiritual Living are considered Final Sale. We currently do not accept returns or exchanges for reasons such as a change of mind, personal preference, or no longer requiring the product. 

We are currently operating under a one-way delivery model. We are working towards introducing a return pick-up facility in the future and will update this policy when such facility becomes available.

By placing an order with The Spiritual Living, the customer acknowledges and agrees to the terms of this Return & Refund Policy, subject to any rights that may be available to the customer under applicable law.

2. Damaged or Defective Products

Notwithstanding the above, if a product is received with a manufacturing defect or has been damaged during transit, the customer may request a replacement, subject to verification and approval by The Spiritual Living.

Any such issue must be reported to us within 7 (seven) days from the date of delivery.

Customers are requested to:

  • Inspect the package and product promptly upon delivery.
  • Take clear photographs/videos of the package and product if any damage or defect is noticed.
  • Share the relevant images/videos along with the order number and other order details at thespiritualliving@gmail.com within the specified period.

Requests submitted after the above-mentioned period may not be eligible for replacement, except where otherwise required under applicable law.

3. Verification and Resolution

Upon receiving a complaint regarding damage or a manufacturing defect, The Spiritual Living may review the photographs, videos, order details, packaging condition, and other relevant information provided by the customer.

If the issue is found to be a genuine manufacturing defect or damage caused during transit, we will arrange a replacement, subject to product availability.

A refund will not normally be provided for such cases. However, where a refund is required under applicable circumstances, it will be handled accordingly.

4. Exclusions

The replacement policy does not cover issues caused after delivery or due to improper use of the product. This includes:

  • Normal wear and tear from regular use.
  • Damage caused by misuse, accidents, negligence, or improper handling.
  • Damage caused after the product has been delivered.
  • Any changes, alterations, or repairs made to the product by the customer or a third party.
  • Minor variations in colour, texture, size, shape, or appearance that are natural to the product or its materials.
  • Issues arising from not following the product's care or usage instructions, where applicable.
  • Change of mind, personal preference, or simply not liking the product.
  • Damage or defects reported more than 7 (seven) days after delivery, may not be eligible for replacement.

We appreciate your understanding and cooperation with our Return & Refund Policy. We remain committed to delivering quality products and ensuring a smooth experience for our customers. Thank you for choosing The Spiritual Living.